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HubSpot Contact Properties Used by Shalom Media: Complete Field Reference Guide

1. Overview

This article provides a comprehensive reference guide to all custom and standard HubSpot contact properties used internally at Shalom Media USA Inc. These fields are crucial for communication, segmentation, syncing with third-party platforms, and internal reporting. This document is meant for internal teams including Support, CRM Ops, Data, Marketing, and Fundraising.

2. How to Use This Guide

  • Search by field name (Ctrl + F) or property label in HubSpot.

  • Use this as the single source of truth when entering or reviewing contact-level data.

  • Reach out to the CRM administrator if a new property needs to be added or updated.

3. Field Definitions

Below is a detailed explanation of each contact property, grouped logically:

3.1 Personal & Identity Information

Property Name Description
firstname First name of the contact.
lastname Last name (surname) of the contact.
salutation Title such as Mr., Ms., Fr., Rev., etc.
gender Gender identity of the contact (used in personalization).
date_of_birth Used for age segmentation, birthday emails, or eligibility rules.
shalom_member_uid Internal unique member ID for Shalom program tracking.
swf_id Shalom World Fellowship ID used across CRM and internal systems.

3.2 Contact Methods

Property Name Description
email Primary email address used for communications.
phone Landline or primary contact number.
mobilephone / mobile_number Mobile number used for WhatsApp, SMS, and mobile outreach.
secondary_number Optional backup number.
mode_of_contact Preferred communication method (Email, Call, WhatsApp, etc.).
 

3.3 Language & Communication

Property Name Description
hs_language Preferred language for emails and content (e.g., English, Spanish).
secondary_language Secondary language spoken by the contact.
email_communications_ Tracks email subscription preferences and opt-in status.
 

3.4 Address & Location

Property Name Description
address General address line (may overlap with shipping/billing).
address_line_2 Apartment, suite, or unit number.
city City of residence.
state State/province of residence.
country Country name.
country_code ISO 2-letter country code (e.g., US, IN).
 

3.5 Billing Address (Used for Financial Communication)

Property Name Description
billing_address Full billing address block.
billing_address_line_2 Second line of billing address.
billing_street_address Street part of billing address.
billing_city Billing city.
billing_state_region Billing state/province.
billing_state_region_code State code (e.g., CA, TX).
billing_postal_code ZIP/postal code for billing.
billing_country_region Billing country.
 

3.6 Shipping Address

Property Name Description
shipping_address Full shipping address block.
shipping_address_line_1 First line of the shipping address.
shipping_address_line_2_1 Additional address line(s).
shipping_city City for shipping.
shipping_state_region State/province for shipping.
shipping_state_region_code Shipping state code.
shipping_postal_code ZIP/postal code.
shipping_country_region Country for delivery/shipping.
 

3.7 Lifecycle & System Timestamps

Property Name Description
createdate When the contact was created in HubSpot.
hs_createdate System-created version of the contact creation timestamp.
lastmodifieddate Last time any field on the contact was modified.
closedate Used for reporting deal closure (usually auto-filled in sales objects).
start_date Campaign/member start date, if applicable.
 

3.8 Miscellaneous

Property Name Description
comments Freeform notes or comments added manually.
status_myshalom Program-specific status (e.g., Active, Dropped, Pending).
designation Professional title or designation (e.g., Media Head, Coordinator).
hs_object_id Unique HubSpot system ID for the contact (used for API reference).
hs_country_region_code Internal HubSpot code for country-region (used for filters).
 

4. Important Notes

  • hs_object_id is the primary identifier used in API integrations and ingestion workflows.

  • Some fields (e.g., billing_*, shipping_*) may be filled only for financial donors or program participants.

  • All fields are synced and periodically audited by the CRM team.

  • Please do not manually edit fields mapped to external platforms (like FundraiseUp or Stripe) unless instructed.